At RipzClub, we stand behind every slab we curate. Each card is professionally graded, securely stored, and carefully handled before shipping. While all sales are final, we'll always make it right if something goes wrong in transit.
Due to the collectible nature of graded cards and the curated configuration of Ripz Packs, we do not accept returns or exchanges once a pack is opened and revealed.
Each pack contains a guaranteed slab, and all slabs are pre-graded, authenticated, and stored securely in your Vault until you choose to ship or sell.
If you receive a slab that's damaged in transit, please contact us within 48 hours of delivery.
We'll need:
If the damage is confirmed and you pre-selected insured shipping, we'll offer a resolution. This may include a full replacement (if available), a substitute card, or a refund to your RipzClub Wallet.
All cards are graded through our official grading partner, CardAgain, and undergo multiple quality checks. However, if you believe a card is:
Please reach out within 7 days of receiving the shipment. We'll work with CardAgain and our QA team to review the issue and resolve it fairly.
If your tracked order hasn't arrived and appears to be lost in transit:
RipzClub is not responsible for lost shipments if standard (non-insured) shipping was selected.
Orders for unopened Ripz Packs can be cancelled within 30 minutes of purchase if the pack has not yet been opened. Once a pack is opened and the card is revealed, it cannot be cancelled, refunded, or exchanged.
We're here to support you. If you believe there's been an issue with your card, shipping, or Vault contents, contact us at:
Please include your order number and any supporting documentation.