PRIVACY

1. Who We Are

RipzClub ("we", "us", "our") provides an online platform for trading‑card collectors to purchase, store, display, trade, and ship graded collectible cards ("Slabs"), using digital wallets and a secure Vault. We work with third‑party service providers (e.g. grading, payments, shipping) in order to deliver our service.

2. What Personal Information We Collect

We collect personal information that is necessary for us to operate the service you have requested. This includes:

• Identity information: name, date of birth
• Contact information: email address, postal address, phone number
• Account information: username, password (hashed), profile settings
• Transaction information: purchase history, refunds, payments
• Shipping information: delivery address, contact for shipping, tracking numbers
• Digital wallet data: account balance, payout details, withdrawal details
• Device / usage information: IP address, browser type, device identifiers, cookies, analytics data
• Grading and card details: card identity, slab grade, images (for display), condition

3. How We Collect Information

We collect your information in several ways:

• When you create an account or register with us
• When you place an order, request shipping, use the Wallet, or redeem / sell a slab
• When you upload or submit images of cards for verification or grading
• Through use of cookies, analytics tools, and other tracking technologies
• From third‑party service providers such as payment processors, grading partner (CardAgain), shipping carriers

4. Why We Collect It (Purposes of Use)

We use your personal information for:

• Fulfilling orders, shipments, and delivering your slabs
• Verifying identity, preventing fraud, ensuring authenticity of cards and slabs
• Operating the Vault, Wallet, and resale features
• Providing customer service and support
• Sending updates, newsletters, promotional material (where consent is given)
• Conducting analytics to improve the user experience
• Complying with legal or regulatory obligations

5. Disclosure of Your Information

We may disclose your personal information:

• To our service providers who assist us (payment processors, grading partners like CardAgain, shipping companies, IT infrastructure providers)
• Within our corporate group, if applicable
• If required by law, court order, or government authority
• For security purposes such as fraud detection or risk mitigation

If we disclose data to overseas providers, we will ensure they meet adequate data protection standards or contractually commit to protecting your information.

6. Cookies, Analytics, and Tracking

We use cookies and analytics to:

• Recognise you when you visit
• Keep track of your preferences
• Analyse how our platform is used, so we can improve it

You may disable some cookies via your browser settings, but this may affect functionality.

7. Data Security

We take reasonable steps to protect your personal information, including:

• Using secure encryption (in transit and at rest)
• Access controls and authentication for our systems
• Regular security reviews, audits, and updates
• Ensuring third‑party service providers implement adequate security safeguards

8. Access and Correction

You can access most of the personal information we hold about you via your RipzClub account. If any of your information is out of date or incorrect, you can request a correction by contacting us.

9. Retention of Information

We keep your personal information only as long as needed for the purposes for which it was collected, or as required by law. When no longer required, we securely delete or de‑identify it.

10. Disclosures Outside Australia

If your information is transferred or stored by third parties overseas, we impose contractual or other safeguards to ensure your data receives protection at least substantially equivalent to the protection under the Australian Privacy Principles.

11. Complaints

If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, you may lodge a complaint with us via support@ripzclub.com.

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to this Policy

We may update this policy occasionally (for example, when our practices change or new legal requirements come into effect). We will publish any changes on our website and notify you if changes are significant.

13. Contact Us

If you have any questions about this Privacy Policy, or wish to access, correct, or delete your personal information, you can reach us at: